Returns & Refunds

For any reasons that you are not satisfied with your products and services, please contact us within 3 days from goods receipt of your order and explain to us the reasons. Return will not be accepted after 3 days of goods receipt or if they have been worn, utilized or washed incorrectly.

In what situations items can/can't be returned and refunded?

1. Defects

• If the item has defects in the aspect of hygiene, skipped or missing stitches, dimensions out of tolerance, puckering, color fastness, dye stains or broken, returns and refunds are allowed.
• Returns and refunds are not allowed if the item defects are caused by the customers.
• Returns and refunds are not allowed if the defects are caused by third-party logistics (ex. Poslaju).

2. Incorrect colors on the product

   • The invoice (with visual artwork and detailed information) acts as a final confirmation for the order. We urge our customers to double-check the invoice before making payment. Once payment has been made, we will begin to process your order immediately.
   • Returns and refunds are allowed only when the receipt of goods is different from the invoice.

3. Incorrect material on the product

   • The invoice (with visual artwork and detailed information) acts as a final confirmation for the order. We urge our customers to double-check the invoice before making payment. Once payment has been made, we will begin to process your order immediately.
   • Returns and refunds are allowed only when the receipt of goods is different from the invoice.

4. Incorrect sizes on the order

   • The invoice (with visual artwork and detailed information) acts as a final confirmation for the order. We urge our customers to double-check the invoice before making payment. Once payment has been made, we will begin to process your order immediately.
   • Returns and refunds are allowed only when the receipt of goods is different from the invoice.

5. Incorrect artwork designs on the product

   • The invoice (with visual artwork and detailed information) acts as a final confirmation for the order. We urge our customers to double-check the invoice before making payment. Once payment has been made, we will begin to process your order immediately.
   • Returns and refunds are allowed only when the receipt of goods is different from the invoice.

6. Incorrect quantity on the product

   • The invoice (with visual artwork and detailed information) acts as a final confirmation for the order. We urge our customers to double-check the invoice before making payment. Once payment has been made, we will begin to process your order immediately.
   • Returns and refunds are allowed only when the receipt of goods is different from the invoice.

7. Incorrect printing method on the product

   • The invoice (with visual artwork and detailed information) acts as a final confirmation for the order. We urge our customers to double-check the invoice before making payment. Once payment has been made, we will begin to process your order immediately.
   • Returns and refunds are allowed only when the receipt of goods is different from the invoice.

8. Order not ready after 14 working days

   • Returns and refunds are allowed only when the order is still not ready after 14 working days. 
   • If the customer has already been informed by GENZS Solution prior to or within 3 days after payment that their order will take more than 14 working days to process, returns and refunds will not be allowed.